Benefits of investing in your team

In a previous topic we highlighted different ways that you can invest in your staffs. Incase you missed it, click on this link below to read more, https://ayakaconsultancy.com/2020/09/30/invest-in-your-employees/

As a business owner you have a vision of where you want your business to be in a given number of years. To actualise this vision, you need a team behind you that will help you bring that vision to reality. You also understand that you need to invest in this team and to do so effectively, will also mean, setting aside a budget specifically for that.

Assessing employee satisfaction - Genesis HR Solutions
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let us walk through six of these benefits of investing in your team.

  1. Your team will not only understand but also apply the necessary measures that is needed to actualise the company’s vision, mission and it’s strategies.
  2. Loyal employees are created when they experience the investment and trust demonstrated to them by their bosses. This is what you want, a loyal employee to help you grow your company.
  3. You will also create promotable and skilled individuals. Remember, you are seeking to grow your company to a certain level. As the business expands, more business function will be created and you will need competent manpower to handle them. It is cheaper to get this manpower from an already existing team than to hire externally.
  4. When you make your team happy, you are creating an energized, motivated workforce that will in turn please your customers. Happy employees, happy customer, hence growth of business.
  5. You are also building and promoting their personal lives. For instance when you invest in their personal development, understand that you are transforming lives. It becomes bigger than just growing your company. You are touching lives and communities at large.
  6. You will save money. How? You are building a skilled work force and increasing their productivity. This mean that they will work harder, smarter and there will be business continuity while you are away.

Tell us what benefits you have acquired from investing in your employees. We would love to hear from you. Can we help? Talk to us.

Let me think about it!

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A customer says, “Let me think about it.”

And you say…

“This offer ends tonight, after today you will not get it!”

“Okay. Here’s my number. Call me when you change your mind.”

“Can I call you in two days time?”

“Do you have any more questions that I can clarify before you leave?”

“Are you worried about the cost? What exactly is your concern?”

“Okay. Thanks for coming.”

All your answers above are correct. The thing is by the time you respond to a customer, you should know who that customer is.

Let me explain.

As a sales person, you are selling to a specific target market. You must know who the market is, what they like, where to find them and if they will benefit from your service or product.

Your job is to find this customer and sell to. In the course of your interaction, a smart sales person knows if that will be an instant sale, a future sale or no sale at all hence your response or counter objection to their concern.

Here is the take away, know your customer. Know your products. Know how to match this customer to a product. Learn how to counter objections. Don’t waste time with anyone who, you very well know, is not your target market.

You like the sound of this? Great! Contact us for more of our services below

It’s Customer Service Week!

Hurray! Happy Customer Service Week! This week customers are being treated exactly as they are- King! Why? Because it’s customer service week!

Customer service week is an international week long celebration of customers, people who serve and manage customers and customer service in general. This year it is being celebrated from the 5th to the 9th October.

Each year during the customer service week, thousands of companies around the world celebrate their customers. These companies became creative in ways that shows they care about their customers.

During this week celebration, companies are highly creative. For instance, they give out freebies, great discounts, fun and exiting experiences. What happens, is that they outdo themselves to celebrate their customers.

You will find that the staffs are upbeat, excited and they go out of their way to have fun as they serve their clients.

It’s truly an amazing week!

Now, take a second and imagine if we had this kind of customer celebration through out the year, not just a designated period. Imagine the joy and the delight that your customers will get knowing that they are celebrated through out the year, any time, any day.

Here are eight things that companies can do to celebrate their customers throughout. Instead of having a big budget that you splash in a specific time, that budget can be spread through out the year. This will ensure that you continually uphold your customers as the king they are.

  1. Have a weekly theme at your work place and have your clients participate.
  2. Bend the rules for a customer within permissible limits.
  3. Give them handwritten thank you notes after services.
  4. Donate to courses that customers support.
  5. Get their opinions on any changes that you will make on products or services that affect them.
  6. Treat all customers with respect and empathy.
  7. Design a team that will primarily handle customer complaints with urgency.
  8. Train your team to be consistent in offering unmatched customer service.

Here is a bonus,

Have fun and make it interactive when serving your customers while maintaining professionalism.

Have you checked our services yet?

Invest in your employees

A smart business owner would know that in order for his business to grow he will need to invest in his employees. He understands that his business can not succeed without the people who wake up each day to ensure that the business functions run as they should.

Investing in your team has many benefits that we shall cover in a separate topic on this link https://ayakaconsultancy.com/2020/10/26/benefits-of-investing-in-your-team/

Here we will mention two. It leads to increase in employee motivation and growth in your business.

So how do you invest in your staffs?

  1. Allow them to take time off without penalising them on matters that they deem are pressing and need their attention outside work.
  2. Take your team out of the office and have a bonding session. A hike, a day at the spar, etc.
  3. Include them in decision making in matters that affect them directly, like choice of uniform.
  4. Break down the walls of your office and be accessible to them at anytime.
  5. Regularly, award exceptional work performance.
  6. Take interest in their personal lives.
  7. Delegate duties that you deem crucial and watch them over outdo themselves.
  8. Remember their birthdays and important dates like wedding anniversary.
  9. Support lactating mothers and design a special room that they can breastfeed their kids and or express milk freely.
  10. Train and develop their skills on a regular basis. You will be amazed at how they will smash those sales targets.

2021 is here in three months time! How well is your team prepared to grow your business in the coming year? 2021 should be a year of recovery and exponential growth for your business, your team and you. Get in touch with us and we will train your team to performance.

Check our services below and lets connect.

This customer is getting on my nerves!!

Black Woman Yelling Png & Free Black Woman Yelling.png Transparent Images  #19720 - PNGio
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Question: When a customer shouts at me and makes so much noise what am I supposed to do?

Answer: Keep quiet and let them make all the noise as much as they want. Hard? Yes. As humans, our first defense is to fight back. Before you do that you must remember that:

  1. You have a business to protect and a customer base to build.
  2. The issue is not the issue. Let me explain. How many times have you been frustrated about issues in your life that you seem not to find solutions to? Perhaps, its some unresolved family conflict? An overdue loan that keeps your lender calling on a daily? unmet personal goals etc. These problems in one way or another, they may weigh heavily on you. You find that on the first instant of what you deem as provocation, makes you go wild and you spit venom on the wrong parties. Get it? Good. So it is with your customers. You are not the issue. People carry a lot in their hearts, you, unfortunately, happened to be on their way on that day.

If the customer gets violent or you feel threatened, it is acceptable to walk away and call reinforcement. But whatever you do, do not answer back or fight him.

However, be keen to apologies and offer a lasting solution.

Your business wins. Your customer wins.

Grace

Have you checked our services below?

My prices are too high!

Photo courtesy Valeria Boltneva

Question: A client says that my prices are too high. Do I reduce or give a big discount in order to make a sale?

Answer: It is not a question of whether your prices are high or low. The question here should be, are you selling value? Value constitutes different aspects.

First, what value do you think you are worth as a business owner? Do you believe that you have put your best foot forward in your products and services in order to price it as it is? Do you think, you are worth, selling your products or services at the said price? Will it give you satisfaction and will you get value for your money when you sell at that price?

Secondly, what about your customers? What value are they getting from your products or services? What valuable experience are they getting from interacting with your business and or you? Can you demonstrate the value the clients will get from your products or services? Is your product or service worth the amount of money you are asking for?

You must be confident in your products and services in terms of the value that you are offering. If you have this confidence, then pricing will not be an issue. No matter how much you price, there is always a customer willing to pay for that value. Understand, anyone who can not pay the asking price, they are not your target customers.

Remember, there are over seven billion people in the world, you can’t exhaust your market!

Grace

For further guidance, check our services below!

T-shirts that every woman needs!

My friend and I designed T-shirts for an EverydayWoman! I am super exicted about this venture!

The idea behind the tees is to edify all women regardless of their walks of life. Whether you are a young blossoming woman trying to figure out your life or a seasoned woman who appreciates her life journey, these tees are made specifically for you!

By wearing one of our t shirts, you are reminded that; You are strong, beautiful, courageous and an overcomer!

Here is the limited edition of Your EveryDay Woman T-shirts.

Going to work? No problem!
Going to the beach? Perfect!
Have a ladies meeting? Absolutely!
Date Night? Exactly!
Going Shopping! Let’s do this!

Get empowered, feel great and walk confidently by purchasing one of these for you and your friends by visiting and following our Instagram page below.

You should have started your business YESTERDAY!

Photo by Pixabay on Pexels.com

Here is food for thought.

Question:

I have this great idea. But I dont know where to start. I dont have the capital to start me off. When is the right time to start a business?

Answer:

The right time to start your business was yesterday when that idea came to mind! Don’t over think. Just start where you are with what you have. Do not underestimate the power of what is in your hands. Start there , start small and build up!

You have everything it takes to became successful!

Grace

Need further guidance, check our services below!

Here is why you need a Business Coach

The Green And Red Bunches Of Bananas At The Stall Of Chinatown ...
Photo: Courtesy

As a result of the COVID19 Pandemic, new businesses have risen, formed by people whose employment status was discontinued or existing businesseowners shifting to new grounds.

When you look around you,yourself included, you will notice that everyone is trying to be creative in business ideas. Some are doing it as a survival strategy during this season as they figure out what next while for others, are looking at long term business solutions.

This in a nutshell is a good thing.

Take a second and think, when you are sick you normally go to the doctor so that you get treatment that will make you better. When you want to build a house, you seek the services of a construction contractor who will advise you on how best to go about establishing your house. For spiritual nourishment, you seek out your religious leaders. If there is a problem with your car, you find a mechanic to advise and repair it.

Well, you get the drift. You will find yourself seeking services of an expert to offer you advise or solution to a problem that you have.

Now, my question is, Why dont you seek the services of a business coach or consultant when you want to start a business, expand your business or any matter that concerns your business? Why do you wait until you fail? Get frustrated? Close shop? You will have wasted time and money when all this could have been avoided if only you had engaged an objective, professional business coach.

Here are five quick reasons why you need to hire a business coach/ Consultant for your business.

✔️ A great coach helps you work out challenges, enhances your confidence when going into major decisions, dealing with crises, or handling business conflict.

✔️ A good business coach will have an objective point of view, and the ability to quickly identify problem areas that maybe you could not see.

✔️ By making business coaching available to your employees, you are sending them a message that you want to empower them to grow.

✔️ A good business coach will help you make SMART business goals that will help you stay focused.

✔️ A business coach can help you grow your business to the next level.

Make that smart business decision today and contact us to coach you by visiting our services link below.

A Radio that talks non-stop!

Your Everyday People- Interview series

Tell us your name, what you do and how long you have been doing it.

My name is James Okungu, the producer and host of ‘C-SQUARED, Cocktails & Conversations,’ a web talk show that promotes difficult conversations. I am a journalist by profession with over ten years’ experience.

How did you get the idea to start your talk show? Take us to the beginning.

My brother once referred to me as a ‘radio that talks non-stop!’. That is who I am because I love talking to people, both known and strangers alike. I also love cocktails, my favorite one is Tequila Sunrise (You must try it, trust me!)

For several years, I have been involved in behind- the scenes TV productions. My calling I believe, has always been in front of the camera. That pretty much sums it up, you see, my show is a perfect combination of my favorite interests all wrapped up into one!

Tell us more about it. How does an ordinary day look like?

It is a very involving process that includes booking guests for the show, setting a taping day and time, prepping my guests for the conversation and getting the studio ready.

I live in a one-bedroom apartment in Queens, New York, so I have to put the studio up each time I record a conversation. This process can take up to forty-five minutes. Then, there is the interview itself followed by editing thereafter.

Later, I must promote that segment on social media. C-SQUARED, Cocktails & Conversations, is produced once a week.

How do you market yourself and which tactics have been most successful?

Social Media has been my go-to marketing platform. My show is on all social media avenues as @drinksconvo. So far, the huge response has been on Facebook, however, there is steady growth on the other platforms as well.

What are some of the mistakes that you wish you could have avoided in your journey?

I wish I had started earlier. The mistake I did was that I waited too long for the ‘perfect time‘. When I look back, I realise that everything was exactly right, all I needed to do was just to get started.

Perfect time does not exist. I wish I embraced that sooner.

What challenges do you face and how do you overcome them?

Whenever you watch a movie or a TV show, you’ll notice that there are several credits associated with the production. As a one-man production, I am all those things at the same time, from Executive Producer right down to Intern! At times this is overwhelming as there is a lot of work that goes into bringing ‘C-SQUARED, Cocktails & Conversations‘ to life.

I hope to hire some help as soon as the show progresses, and the revenue streams expand.

How has the COVID Pandemic affected you and what adjustments have you done to combat it?

My regular, full-time 9-5 job as a Photo Editor for a major news outlet shifted to remote working. So, I have been spending a lot of time at home. It has been quite the change in routine. However, I have embraced it and adjusted my life to this new reality.

When it gets tough, what motivates you to keep going?

My soon to be 7-year-old son is my biggest inspiration in life. He has autism and is non-verbal, yet he manages to navigate the world and learn new skills on an almost daily basis. His resilience, drive and courage propels me to do better.

Jayden is truly my number one inspiration!

What are your future plans?

I have plans to grow ‘C-SQUARED, Cocktails & Conversations‘ into a brand that covers several genres and takes on different and expanded content.

What advise would you give someone who wants to start a business and they do not know where to start?

Just start! Start now, today! It is OK if you don’t have it all figured out. Just start! The rest you will figure it out as you move forward.

Get it started!

How can people get to watch your show?

 The show is on YouTube at : https://www.youtube.com/channel/UCUY59LkyWig_YhnmH_pENVg

And on all Social media platforms as @drinksconvo

“The more you talk to them, the more important they will feel”

R. Bennett

Thank you for reading!

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