I ordered a double decker bed from a carpenter that I had worked with before. From the trust that I had already established with him, I was confident that he will not only deliver on time but he will also do a superb job. Was I mistaken!

This particular work took him over a month to complete. This was after he assured me he will take a week to deliver. So the week came and passed without any word from him. I called him and asked for an explanation of why he did not keep his word. He apologized and gave me an excuse of which I was not satisfied with. Since I had worked with him before, I agreed to wait another week.

The second week came and passed again without any form of communication on the delay from the carpenter. I was loosing my cool. I waited a few days after the week to see if he will call me, but he didn’t.

I sent him a text message asking why the bed was not delivered. He responded that he was still working on it and it will be delivered before the end of that week. Reluctantly, I waited. Of course by now you know that he did not keep his word-again!

In the mid of the third week, I took myself to his workshop and demanded my deposit back. I found him working on other projects while my shell of a bed was just lying under the sun looking severely malnourished ! I was irate!

Let me save you the details of what transpired next. Just know that he delivered the bed a week later. But it was three weeks late and I had already made up my mind never to work with him again.

The trust was broken!

Are you this carpenter? Can your customers trust you to keep your word?

Published by AyakaManagementConsultancy

Hello There! Welcome! We are a Purpose-Driven, Training, Life-Coaching & Business consultancy firm. Our mission is to support businesses, individuals and teams to explore their full potential! Looking forward to serving you. Keep Winning!

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.

%d bloggers like this: