Question: When a customer shouts at me and makes so much noise what am I supposed to do?
Answer: Keep quiet and let them make all the noise as much as they want. Hard? Yes. As humans, our first defense is to fight back. Before you do that you must remember that:
- You have a business to protect and a customer base to build.
- The issue is not the issue. Let me explain. How many times have you been frustrated about issues in your life that you seem not to find solutions to? Perhaps, its some unresolved family conflict? An overdue loan that keeps your lender calling on a daily? unmet personal goals etc. These problems in one way or another, they may weigh heavily on you. You find that on the first instant of what you deem as provocation, makes you go wild and you spit venom on the wrong parties. Get it? Good. So it is with your customers. You are not the issue. People carry a lot in their hearts, you, unfortunately, happened to be on their way on that day.
If the customer gets violent or you feel threatened, it is acceptable to walk away and call reinforcement. But whatever you do, do not answer back or fight him.
However, be keen to apologies and offer a lasting solution.
Your business wins. Your customer wins.
Grace
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